University of San Diego · Class of 2026 Marketing & Business Analytics

Turning consumer behavior into strategy, stories, and smarter marketing.

I work at the intersection of analytics, cultural insight, and creative strategy meet, building the bridge between what the data says and what people actually feel.

Languages Vietnamese English Spanish
Currently

Market & Consumer Research Insights Analyst Intern @ BetterHelp

+21%CTR lift
Power Digital
950+All-time record career
fair · CDev
Incoming Intern

BetterHelp · San Diego, CA

"What stood out most about Zadie was not just her ability to execute, but how naturally she blended creativity with strategy. She is thoughtful, dependable, and brings a calm, positive energy that makes collaboration easy and productive. I absolutely adore Zadie as a human being and anyone that gets the chance to work with her is fortunate."
— Kelly Morton, Assistant Director
@ USD Career Development Center
Scroll to explore
Marketing Analytics Consumer Insights Lifecycle Marketing Bocconi · Milan SIBC · New York City Sandie Awards 🥇🥉 Dean's List 8× University of San Diego Brand Strategy Cultural Intelligence American Marketing Association Marketing Analytics Consumer Insights Lifecycle Marketing Bocconi · Milan SIBC · New York City Sandie Awards 🥇🥉 Dean's List 8× University of San Diego Brand Strategy Cultural Intelligence American Marketing Association
3.6GPA · Cum Laude
Departmental Honors
+21%CTR lift for fashion client
Power Digital Marketing
950+All-time record career fair turnout
designed & executed campaign
+1200%Engagement lift in one
month · Orchid Nails
40Industry speakers secured
as AMA Director of Outreach
Zadie Nguyen
About

Evidence, empathy,
and everything between.

I'm a Marketing and Business Analytics graduate from the University of San Diego, heading into a role as a Market and Consumer Research Insights Analyst Intern at BetterHelp. My work spans marketing analytics, consumer behavior, lifecycle strategy, and creative storytelling.

Growing up in rural North Idaho and the daughter of Vietnamese immigrants who built their nail salon from the ground up, watching my parents earn trust and build relationships with every customer, often without a shared language, taught me that business is about understanding what people value. I withold this value in everything I do.

Each project builds upon my foundation to understand why people choose, stay, leave, or fall in love with a brand . That curiosity is what draws me toward consumer insights work, and what I bring to every room I walk into.

Recognition & Honors
🏆
AMA Sandie Awards — Gold & Bronze 🥇🥉
Gold: Marketing Research & Strategy · Bronze: Creative Campaign Execution
🎓
Departmental Honors (3.5+) · Dean's List 8×
Marketing & Business Analytics · USD Knauss School of Business
🌟
M&T Foundation Rising Star Scholarship
This is a scholarship celebrating Knauss business students who have faced challenges and continue with perseverance toward their goals and excellence in their studies. · 2026
🌟
Alumni Endowed Scholarship
Awarded for academic excellence and leadership · 2024
📖
36-Page Magazine Publication
Designed & executed for USD CDev · Sandie Awards Bronze 🥉
🎤
AMA International Collegiate Conference Presenter
Presented case study on inter-organizational communication to a crowd of other student leaders and advisors · Chicago
🇮🇹
Study Abroad · Fall 2024
Università Bocconi, Milan — CLEACC Program
Completed advanced coursework in global marketing, e-commerce, and the creative industries at one of Europe's top business schools. Collaborated with international teams and presented a full-funnel digital strategy for KIA Italia to company stakeholders.
Global MarketingE-Commerce and E-MarketingKIA Italia PresentationMarketing in Creative Industries
🗽
SIBC Consulting · Spring 2026
Milène Jardine Chocolatier — Growth Marketing Strategy
Selected as 1 of 4 students to travel to NYC with USD's Student International Business Council. Developed a growth and marketing strategy for a luxury chocolatier — presented final recommendations to the CEO at her Long Island City manufacturing space. Funded by the M&T Foundation.
B2B & D2C StrategyLuxury BrandNYC ConsultingWoman-Founded
Selected Work

Case studies &
strategic projects.

Click any card to view the full case study and deck!

Marketing Analytics · Media Effectiveness · Sandie Gold 🥇

Stylara: TV Ad Effectiveness & E-Commerce Traffic Modeling

Built logistic regression models to isolate what drives web traffic from TV advertising — analyzing ad placement, channel performance, and time-of-day effectiveness. Compared full vs. reduced models to assess predictive power of creative vs. placement variables.

Predictive Analytics · Business Modeling · MKTG 411

AT&T: Customer Churn Prediction & Retention Strategy

Built a predictive churn model segmented by contract type and demographics. Modeled CLV and retention incentive scenarios to estimate profitability impact — balancing retention costs against predictive targeting precision.

Segmentation · International Marketing · MKTG 411

IronFuel Nutrition: Spain Market Entry via Cluster Analysis

Applied hierarchical clustering validated via elbow/BIC methods to surface 3 distinct consumer segments. Ran ANOVA to confirm statistical differences, then translated clusters into personas and market entry positioning.

Descriptive Analytics · Consumer Behavior · BUAN 316

E-Commerce Consumer Behavior Analysis

Led full-cycle consumer behavior analysis — cleaning and transforming datasets in R and SQL, building 22+ visualizations including heatmaps and decision trees to surface behavioral patterns influencing purchasing likelihood.

Consumer Insights · Marketing Research · MKTG 410

Skims: Male Consumer Perception & Menswear Expansion

Designed original primary research via Qualtrics to analyze male consumers' awareness, product perceptions, endorsement impact, and purchase barriers. Built Tableau dashboards and translated findings into influencer strategy and brand positioning recommendations.

Global Marketing Strategy · MKTG 305

GrabBike: Global Market Expansion Strategy

Developed a Brazilian market expansion strategy for GrabBike, evaluating cultural, economic, and behavioral adoption factors to build a localization strategy and consumer-led positioning for new geographies.

Impact in Numbers

USD Career Development Center
Social Media Growth

83.3KTotal views since Aug 2023
21.4K
↑ 466.5%
Accounts reached
2.8K
↑ 405.7%
Profile visits
967
↑ 100%
Content interactions
+377New followers → now 2,326
63
↑ 85.3%
Link clicks (upgraded Linktree)
10,695
Best-performing post: Summer Internship Award Advertisement
6,351 accounts reached · 331 interactions · 109 shares · 81 saves · 82% non-followers
Selected Content
Summer Internship Award post
10,695 views
Career fair carousel
11,448 views
Student resource carousel
6,065 views
Coach Vance introduction reel
View Reel ↗
Experience

Where I've worked
and what I've built.

BetterHelp
June 2026 — Present
Remote
Market & Consumer Research Insights Analyst Intern
Joining BetterHelp as their first Market Research Intern, focusing on consumer insights and strengthening international presence, partnerships intelligence, and behavioral health analytics — contributing to global growth strategy to expand mental health services to all.
Consumer InsightsMarket ResearchBehavioral HealthGlobal Growth
Student International Business Council @ USD
Jan – May 2026
NYC · San Diego
Marketing Consultant — Milène Jardine Chocolatier
Selected as 1 of 4 students for USD's Student International Business Council consulting travel team. Developed a growth and marketing strategy to increase B2B and D2C impact across luxury and event channels — presented final recommendations to the CEO at her Long Island City manufacturing space. Funded by the M&T Foundation.
B2B & D2C StrategyLuxury BrandGrowth MarketingClient Consulting
Power Digital Marketing
May – Aug 2024
San Diego, CA
Lifecycle Marketing Intern
+21.1%CTR lift, fashion client
Supported email and SMS lifecycle strategy across a diverse client portfolio. Contributed to campaign planning, creative messaging copy, A/B Testing, promotional strategy, and client-facing strategic decks. Created e-mail builds and reported results in quarterly calls.
Clients included: O'Neill, Plant People, Willow, Melissa & Doug, FCP Euro, Pura Vida
Lifecycle MarketingEmail / SMSCampaign PlanningCompetitive Analysis
USD Career Development Center
Aug 2023–May 2026
San Diego, CA
Senior Marketing Intern
950+Record fair attendance
+466%Reach growth
Led social media strategy, content creation, and campaign execution. Designed and executed a 36-page magazine publication recognized at the AMA Sandie Awards — Bronze for Creative Campaign Execution. Supported record-breaking career fair attendance through data-informed, Gen-Z-forward campaigns across Meta platforms.
@USDCareersSocial StrategyContent CreationMeta Business SuiteCanva · FigmaPublication Design
Manager Reference

"I loved having Zadie on my team at USD. She has a natural knack for marketing, social media and analytics, but what really sets her apart is her initiative; she doesn't just do the work, she looks for ways to make it better. She was a joy to supervise and a wonderful presence in our office. "

— Judd Mateo · Associate Director · Communications & Assessment
Orchid Nails & Spa
2019–Present
Coeur d'Alene, ID
Marketing Manager — Family Business
+1200%Engagement in 1 month
8.4K+Clients reached
Built and ran marketing for my parents' nail salon — my first real lesson in what makes people trust a brand. Managed campaigns reaching thousands of clients and learned that the best marketing is just deeply understanding people.
Social MarketingClient RelationshipsCampaign Management
Skills

What I bring
to every room.

Marketing & Strategy
  • Marketing Analytics
  • Consumer Insights
  • Brand Strategy
  • Lifecycle Marketing
  • Email / SMS Strategy
  • Campaign Planning
  • Audience Segmentation
  • Content Strategy
Analytics & Research
  • Logistic Regression
  • Cluster Analysis
  • Predictive Modeling
  • A/B Testing · ANOVA
  • Survey Design (Qualtrics)
  • Ethnographic Research
  • Churn & CLV Modeling
  • Data Visualization
Tools & Platforms
  • R Studio · Python
  • JASP · SQL
  • Tableau · Qualtrics
  • Canva · Adobe · Figma
  • Meta Business Suite · Google Suite
  • LLMs (OpenAI, Claude)
  • Notion · Klaviyo · Slack
Strengths
  • Strategic Storytelling
  • Stakeholder Presentations
  • Empathy-Led Thinking
  • Cross-Cultural Collab
  • Creative Problem-Solving
  • Innovative Problemsolving
  • Community Building
Leadership & Impact

Building community,
making waves!

AMA USD · 2024–2025

Director of Outreach — American Marketing Association

Secured 40 industry speakers across 9 events spanning sports, fashion, and recruiting. Organized and moderated high-impact panels and represented USD at AMA International Collegiate Conference in Chicago.
40 speakers · 9 events
Sports Marketing Panel

SDFC, Wave FC, San Diego Gulls & NFL — Sports Marketing Panel

Organized and moderated a live panel featuring professionals from four San Diego pro sports organizations. Managed all speaker outreach, logistics, and live moderation.
4 pro sports orgs · 1 stage
USD Vietnamese Student Association

Founding Vice President

Recruiting and organizing members for events and activities that foster a sense of belonging and support for Vietnamese students at the university
Cultural heritage · Community building
Publication · Sandie Awards Bronze 🥉

36-Page Magazine — USD Career Development Center

Designed and executed a full 36-page magazine as a strategic storytelling and student engagement asset for USD CDev — recognized for Creative Campaign Execution at the AMA Sandie Awards.
Sandie Bronze 🥉
Philosophy
"The best marketing lives at the intersection of evidence and emotion. Data tells us what people do, and creativity helps us understand why it matters!"

I believe analytics and humanity belong in the same room. My goal is to build work that is analytically strong, culturally aware, emotionally intelligent — and actually useful. Not dashboards that just report, but insights that move people and inform strategy that sticks.

Contact

Let's build something
worth talking about!

I'm always excited to connect about marketing analytics, consumer insights, creative strategy, wellness, sports, fashion, entertainment... Really, any project where data gets to feel a little more human.

Open to opportunities in...

Roles where data, culture, and creativity get to live together — teams that take consumer understanding seriously and believe insight should drive strategy all the way through.

Marketing Analytics Consumer Insights Market Research Brand Strategy Growth Marketing Lifecycle Marketing Entertainment Fashion & Wellness Marketing Science