I work at the intersection of analytics, cultural insight, and creative strategy meet, building the bridge between what the data says and what people actually feel.
BetterHelp · San Diego, CA
I'm a Marketing and Business Analytics graduate from the University of San Diego, heading into a role as a Market and Consumer Research Insights Analyst Intern at BetterHelp. My work spans marketing analytics, consumer behavior, lifecycle strategy, and creative storytelling.
Growing up in rural North Idaho and the daughter of Vietnamese immigrants who built their nail salon from the ground up, watching my parents earn trust and build relationships with every customer, often without a shared language, taught me that business is about understanding what people value. I withold this value in everything I do.
Each project builds upon my foundation to understand why people choose, stay, leave, or fall in love with a brand . That curiosity is what draws me toward consumer insights work, and what I bring to every room I walk into.
Click any card to view the full case study and deck!
Built logistic regression models to isolate what drives web traffic from TV advertising — analyzing ad placement, channel performance, and time-of-day effectiveness. Compared full vs. reduced models to assess predictive power of creative vs. placement variables.
Built a predictive churn model segmented by contract type and demographics. Modeled CLV and retention incentive scenarios to estimate profitability impact — balancing retention costs against predictive targeting precision.
Applied hierarchical clustering validated via elbow/BIC methods to surface 3 distinct consumer segments. Ran ANOVA to confirm statistical differences, then translated clusters into personas and market entry positioning.
Led full-cycle consumer behavior analysis — cleaning and transforming datasets in R and SQL, building 22+ visualizations including heatmaps and decision trees to surface behavioral patterns influencing purchasing likelihood.
Designed original primary research via Qualtrics to analyze male consumers' awareness, product perceptions, endorsement impact, and purchase barriers. Built Tableau dashboards and translated findings into influencer strategy and brand positioning recommendations.
Developed a Brazilian market expansion strategy for GrabBike, evaluating cultural, economic, and behavioral adoption factors to build a localization strategy and consumer-led positioning for new geographies.
"I loved having Zadie on my team at USD. She has a natural knack for marketing, social media and analytics, but what really sets her apart is her initiative; she doesn't just do the work, she looks for ways to make it better. She was a joy to supervise and a wonderful presence in our office. "
I believe analytics and humanity belong in the same room. My goal is to build work that is analytically strong, culturally aware, emotionally intelligent — and actually useful. Not dashboards that just report, but insights that move people and inform strategy that sticks.
I'm always excited to connect about marketing analytics, consumer insights, creative strategy, wellness, sports, fashion, entertainment... Really, any project where data gets to feel a little more human.
Roles where data, culture, and creativity get to live together — teams that take consumer understanding seriously and believe insight should drive strategy all the way through.